Insights from the 8th Annual Field Service & Aftersales Summit & Awards 2026 – 21st January, Mumbai   At the 8th Annual Field Service & Aftersales Summit & Awards 2026 , service leaders from India’s most influential industries— Jay Prasad (Founder & CEO, ExaThought), Shriniwas Joshi (Head of Consumer Care, Bajaj Electricals Ltd.), Ravindra Bhaiwal (VP – Global Technical Service & Clinical Applications, Transasia Bio‑Medicals Ltd.), Samir Sil (GM Service – Life Science & Diagn

Customer experience (CX) has become the main stage for growth. In 2026, brands that don’t deliver seamless, personalized, and immersive journeys will lose ground fast. The stakes are high: poor CX puts trillions in revenue at risk, and over 50% of customers will walk after a single bad interaction .